Privacy Policy

BNB Apex Solutions ("we", "us", or "our"), a UAE-registered company, is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share your information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Submit a contact or enquiry form
• Create an account or place an order on our online store
• Request a quotation for services
• Contact us by phone, WhatsApp, or email
• Subscribe to any communications from us

The types of information we may collect include: full name, company name, email address, phone number, delivery address, and payment information (processed securely by our payment gateway partners).

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and referring URL, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil orders and service requests
• Communicate with you about your orders, enquiries, and services
• Send you quotations, invoices, and receipts
• Improve our website and services
• Comply with legal obligations, including VAT and trade regulations in the UAE
• Prevent fraud and ensure the security of transactions

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners to fulfil orders
• Payment gateway providers to process transactions securely
• Government or regulatory bodies where required by law (e.g., UAE Federal Tax Authority)
• Professional advisers such as accountants and legal counsel, bound by confidentiality obligations

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment information is processed through certified, PCI-DSS compliant payment gateways and is not stored on our servers.

5. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences (such as cart contents), and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website, including the shopping cart.

6. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, please contact us at info@apexsolutionsbnb.com. We will respond to your request within a reasonable time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@apexsolutionsbnb.com
• Phone / WhatsApp: +971 56 258 3952
• Address: United Arab Emirates