Return & Refund Policy

At BNB Apex Solutions, we are committed to your satisfaction. If you are not completely happy with your purchase, we are here to help. Please read this Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

• The item must be unused, in its original condition, and in its original packaging
• All accessories, manuals, and included items must be returned with the product
• Proof of purchase (order confirmation or invoice) must be provided
• The item must not be listed under the non-returnable categories below

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened software, digital products, or items with broken seals where indicated
• Consumables (ink cartridges, toner, paper) that have been opened or used
• Food and beverage products once delivered (for hygiene and safety reasons)
• Custom or specially ordered items made to your specifications
• Items that have been installed, used, or show signs of damage not attributable to us

3. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery with photographs of the damage and your order details. We will arrange a replacement or full refund at no additional cost to you.

4. How to Initiate a Return

To initiate a return, please contact our customer service team:

• Email: info@apexsolutionsbnb.com (include your order number and reason for return)
• WhatsApp: +971 56 258 3952
• Phone: +971 56 258 3952 (Mon–Sat, 9:00 AM – 6:00 PM)

Our team will review your request and provide you with return instructions within one working day. Please do not return items without prior authorisation.

5. Return Shipping

For defective or incorrectly supplied items, we will arrange and cover the cost of return collection. For returns due to change of mind or buyer error, the customer is responsible for the cost of returning the item to our facility. Items must be securely packaged to prevent damage during transit.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days to the original payment method
• Cash on delivery orders will be refunded via bank transfer to the account details you provide
• Original delivery fees are non-refundable unless the return is due to our error or a defective item

7. Exchanges

We are happy to exchange eligible items for a different size, specification, or alternative product of equal or greater value (with the difference paid). Contact us to discuss exchange options before returning your item.

8. Warranty Claims

Manufacturer warranty claims are separate from our return policy. If your product develops a fault after the 7-day return window but within the manufacturer's warranty period, please contact us and we will assist you in processing a warranty claim with the relevant brand's authorised service centre.

9. Services

Service engagements (IT consultancy, facility management, cleaning, etc.) are non-refundable once the service has been performed. In the event of a dispute regarding service quality, please contact us within 48 hours of service completion and we will work to resolve the issue.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

• Email: info@apexsolutionsbnb.com
• Phone / WhatsApp: +971 56 258 3952
• Working hours: Monday – Saturday, 9:00 AM – 6:00 PM
• Address: United Arab Emirates